A District Consumer Disputes Redressal Forum here has pulled up Dell India Pvt. Ltd. for supplying a defective product, and later failing to satisfactorily address the problem.

“What is the use of such goods or articles if they lose their utility within a period of one year, or after a period of one year?” the Forum asked, and ordered the company to not only refund the cost of the defective laptop to the aggrieved consumer, but also compensate him for the mental agony he was subjected to.

Satyendra Jeet Yadav submitted that he bad bought a Dell laptop paying Rs. 30,600. It came with a one-year warranty. A problem cropped up within 60 days of the purchase, and it was rectified.

However, before the expiry of the warranty period, the laptop’s hard disc developed problems. Even after repeatedly informing the company of the issue, Dell did not make any effort to set it right, Yadav said.

The company alleged that Yadav had filed the complaint without basis, with the intention of extracting compensation.

The Forum Bench however found no merit in this allegation, and said “No trader or the manufacturer can take shelter under the garb of warranty period if the article or the goods are later on found to be suffering from manufacturing/inherent defects.”

Yadav has been awarded a compensation of Rs. 5000.

Source: http://www.dnaindia.com


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