Chandigarh, July 2016: The Union Bank of India has been pulled up by the State Consumer Disputes Redressal Commission for releasing confidential documents of a client to a third party, due to which the client had suffered harm.

The bank has been asked to pay the complainant, Devendra Kumar Goel, a sum of Rs. 4.50 lakh as compensation, along with Rs. 50,000 as compensation.

Goel complained that the Union Bank of India had issued statements of Goel’s two accounts. along with the depositary slip, unauthorized and illegally to a third party, who had used it in a private dispute against him. Due to the bank’s action, Goel lost the case in both the civil court and the criminal court.

Goel made a complaint to the Chandigarh branch of the bank, but no action was taken.

In its reply to the Consumer Court, the bank alleged that the documents produced in evidence against it by Goel were forged and fabricated. But the Court, after hearing arguments from both sides, held that there was deficiency of service on the part of the bank, as well as indulgence in unfair trade practices.

It ordered the Union Bank of India’s branch at Udham Singh Nagar, Uttarakhand, to pay Goel compensation of Rs Rs 4 lakh for causing him mental agony and harassment, Rs 50,000 as costs of litigation, and to deposit Rs 50,000 in the consumer legal aid account of State Commission as penalty for indulging in unfair trade practices.

According to Reserve Bank of India guidelines, no information relating to a customer can be supplied to any third party, barring in some exceptional circumstances, which were not present in Goel’s case.


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