Chandigarh, February 2016: Real estate company UK Homes has been pulled up by the Consumer Disputes Redressal Forum here for failing to honour its commitments to some consumers. The company has been directed to pay compensation to two different complainants, and also return the money that they had deposited with the company towards unfulfilled commitments.

The total amount the firm has been ordered to return to the two complainants amounts to Rs. 21 lakh, of which Rs. 1.5 lakh is the sum designated as compensation.

One of the complainants, Laxmi Narayan, said he had booked a plot in the ‘Capital Greens’ colony promoted by UK Homes, paying Rs. 2 lakh. He was assured that the allotment would be made quickly, and was asked to continue paying the cost in installments. He subsequently deposited Rs 2.5 lakh, Rs 3.56 lakh, and Rs 4 lakh at different times.

The other complainant, Geeta Pahwa, also booked a plot in the same colony, and paid Rs7.5 lakh as the booking amount, and had been issued a certificate acknowledging the booking.

Both complainants told the Forum that the builder had claimed to have all necessary government approvals for the housing scheme, but had failed to carry out any development at the site. Seeing that there was no progress for a long time, they had asked UK Homes to return their deposits, but the firm refused to comply. The complainants alleged that this amounted to deficiency in service and unfair trade practice.

The Forum said: “We are of the considered view that the complainants are not expected to wait indefinitely for no fault of theirs. Failure on the part of the builders to honour their commitments, therefore, amounts to deficiency in service.”

Since no representative of UK Homes appeared before the Forum, the case was decided ex-parte.

Source: http://timesofindia.indiatimes.com/city/chandigarh/UK-Homes-asked-to-pay-over-Rs-21L-to-two-complainants/articleshow/51084619.cms


Guide to approaching a consumer court

India's first practical guide to resolving your complaints by approaching consumer court. Guidance
Customer Complaint

Newsletter

Enter your email address to subscribe to our Newsletter.