Teresa Sahayanathan booked a cellphone by speed post from the Kallakudi post office to Coimbatore. When she found that it failed to reach the addressee even after a week, she tracked the parcel’s movement online, and found that it had reached the Coimbatore Speed Post section, from where it failed to move.

She approached the Post Master General of both Tiruchirappalli and Coimbatore for compensation for the missing cellphone, but all they were willing to offer her was Rs. 112.

Sahayanathan approached the Consumer Protection Council, Tamil Nadu, which filed a case before the District Consumer Forum, Tiruchirappalli.

On behalf of Sahayanathan, it was argued that the Speed Post section at Coimbatore was only a small room, and the loss of the phone could only have occurred due to the willful negligence of the postal employees.

Counsel for the postal department argued that under the Post Office Act, postal employees are protected against such charges, and the item should have been insured before being posted. The counsel further said that Rs. 112 being double the value of postage, the sum should have been accepted as sufficient compensation by the client.

The Forum decreed that the Act does not give absolute protection to postal employees, and found deficiency of service on the part of the Department of Posts. It directed the Post Masters General of Tiruchirappalli and Coimbatore to pay Sahayanathan a sum of Rs. 3,900 towards cost of the phone, a sum of Rs. 5000, with 6 per cent interest as compensation and a further sum of Rs. 2000 as costs.

Source: http://www.thehindu.com

Guide to approaching a consumer court

India's first practical guide to resolving your complaints by approaching consumer court. Guidance
Customer Complaint


Enter your email address to subscribe to our Newsletter.