Chandigarh, February 2016: Nikhil Bansal ordered an iPhone 5s 16 GB Gold Edition on Snapdeal at the mere Rs. 68 for which it was advertised. However, the online retailer cancelled the order soon after it was recorded, and did not respond to multiple e-mails on the issue from Bansal. He then took the matter before the Sangur District consumer Disputes Redressal Forum.

Snapdeal, appearing before the Forum, submitted that there had been a technical glitch in its system, which had led to the offer being pegged at that price.

The Forum, however, dismissed this contention, and ordered Snapdeal not only to honour the deal, but pay Bansal Rs. 2000 as compensation.

When Snapdeal fought the penalty charge, the Forum responded by raising the amount to Rs. 10,000, to be paid to the Consumer Welfare Fund.


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