A 20-year-old college student’s complaint against Samsung India, Impact M-Tech Services and Super Cellular has been upheld by the Consumer Disputes Redressal Forum North Goa, and she has been granted a compensation of Rs. 10,000 plus costs, in addition to the cost of a mobile phone she had purchased, which became defective within the warranty period.

Meleia Dias said that the handset she had purchased began to ‘hang’ while it was within the warranty period, and she had taken it to Impact M-Tech Services, the authorized customer care centre. She subsequently received a message from them that the phone had been set right, and asking her to collect it.

However, when Dias went to the centre, she was told that the phone had been ‘liquid logged’, and she would have to pay a sum of Rs. 4,000 to repair it.

She denied that the phone had been in contact with any liquid, and added that it was in working condition when she had handed it over to the Centre, the only problem being that it was hanging. She also reiterated that it was within the warranty period. However, her complaints were not heeded.

Dias told the Forum that the mobile phne was still with Impact Services and she was entitled to receive the cost of the handset from the manufacturer, customer care of the manufacturer and the retailer who sold the handset.

Samsung India, Impact Services and Super Cellular failed to send representatives to the Forum, though they were all issued notices. The Forum, after considering the material on record and affidavits submitted by Dias, ruled that even assuming that the mobile phone had come in contact with liquid, the opposite party had failed to prove it as they had not appeared before it. “This proves that they admit that there is deficiency in service on their part.”

The Forum held that the manufacturer, retailer and the customer care unit had demonstrated irresponsible and negligent behavior, and awarded Dias a refund of Rs 10,100 with interest 12 per cent interest, the cost of the mobile phone, and further a sum of Rs 10,000 towards compensation and Rs 7,500 as costs.

Source: http://www.navhindtimes.in


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