1. The district consumer disputes redressal forum, Tirunelveli has directed a retail showroom to pay Rs.10,000 to a customer for overcharging her by Rs.7 for a pack of lamp oil. The showroom has to pay the amount in addition to the Rs.7 that was charged extra.

2. The forum directed the manager of Saravana Selvarathnam store’s Melapalayam branch to compensate the amount in response to a petition by V Karpukarasi of Melapattam, Tirunelveli district.

3. The petitioner had purchased provisions worth Rs1,315 from the store on March 4 and while perusing the bill for the products purchased, she noticed that the price for the lamp oil was billed at Rs102 while the MRP in the state was mentioned as Rs95.

4. When the petitioner raised the issue, the branch manager allegedly insulted her and challenged her to complain before any forum, according to the complaint.

5. Subsequently, the petitioner filed a complaint before the food safety department before moving the consumer forum.

Courtesy Times of India

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