A Consumer Forum here has given relief to a senior citizen who faced difficulties while travelling by train despite holding a reserved ticket.

A Srinivasan and his wife, both senior citizens, held confirmed reserved tickets from Bengaluru to Chennai in a sleeper class coach. However, their coach was invaded by several passengers who did not hold reserved tickets.

Srinivasan told the consumer Forum that these passengers filled the coach with their luggage, as a result of which he, his wife and other passengers having reserved tickets could neither move from their seats to visit the lavatory, nor lie down on their berths. They had to sit through the journey.

The passengers appealed in vain to the Travelling Ticket Examiner. He did not ask the people with unconfirmed tickets to vacate the reserved coach.

Srinivasan approached the District Consumer Disputes Redressal Forum, North Chennai, claiming compensation for deficiency in services and mental agony. He submitted copies of representations he had made on the matter to the Southern Railway, to which there had been no response. A notice was issued to the Railways by the Forum, but there was no reply.

The Forum held that since the Railways had not responded either to Srinivasan’s representations or to the notice, and did not also produce evidence to rebut Srinivasan’s arguments, deficiency in service was clearly established.
The Forum has fined Southern Railways a sum of Rs. 15,000.

Source: http://epaperbeta.timesofindia.com


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