The District Consumer Disputes Redressal Forum here has ordered the Indian Railways to compensate a passenger for the loss of some jewellery during the course of a train journey, holding the Railways guilty of deficiency in service.

Manish Shukla submitted that he had travelled in an AC compartment of the Valsad Express along with his wife and two children, from Jabalpur to Gujarat. During the journey, some jewellery was stolen from them.

He lodged a complaint with the Railway Police at Gujarat, who, after investigations, informed their counterparts in Jabalpur that the theft had taken place between Bhopal and Jabalpur, which came under the jurisdiction of the Jabalpur Railway Police. A complaint was subsequently lodged at Jabalpur.

Shukla informed the Jabaplur police that he suspected two fellow passengers in the coach. The Railway Police, on further investigation, discovered that the addresses provided by the two passengers and also their friends travelling by the same coach were fictitious.

When the Railway Police at Jabalpur failed to either identify the suspect passengers or recover the stolen property, Shukla moved the Consumer Forum.

After studying the merits of the petition, the Forum found that the jewellery had been stolen as the “Railways administration did not provide for adequate security which is definitely a deficiency in service.”

The forum ordered the Railways to pay Shukla Rs 6.37 lakhs – the value of the missing jewels – as well as Rs 20,000 for mental harassment and Rs 2,000 as legal expenses, along with a 10 per cent interest if the money was not immediately paid.


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