The Kerala State Consumer Disputes Redressal Commission has held a pharmacy guilty of deficiency in service for supplying the wrong medicine to a client, which led to medical complications.

Dismissing an appeal filed by the owner of the pharmacy against a District Consumer Disputes Redressal Forum order, the Commission directed the defendant to pay the complainant a compensation of Rs. 25,000.

Sreevidya had approached the District Forum saying she had been prescribed Moxigram-P eye drops along with other medicines after a cataract surgery. On checking the medicines purchased from the pharmacy, Sreevidya’s husband found that the pharmacy had supplied Moxigram instead of Moxigram-P. He checked with the pharmacist, who told him that both Moxigram and Moxigram-P were the same, and Moxigram would not cause any problems.

However, Sreevidya developed irritation, pain and oedema in the eye. When she consulted a doctor, she was told that it was because she had used Moxigram, which was lacking the steroid Preemistone.

After going through all the evidence, the Forum felt the case was well-founded, and ruled in favour of Sreevidya.
The pharmacy owner has also been asked to pay a sum of Rs. 3000 to the complainant as costs.


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