Consumer Forum of Chandigarh directed a matrimonial service provider to pay Rs 73,000 to a Mohali family, for being unable to provide a suitable match for a groom from Canada or USA.

Jagmohan Singh & his wife, Harvinder Kaur claimed that a matrimonial service provider, Wedding Wish, had assured them to find a suitable match from Canada or America for their son.

The complainants said they paid Rs 57,500 to the firm for the membership, & were told that they could check the profile on their internet website & side by side the firm officials would inform them telephonically from time to time the matches interested in profile for their son.

They alleged that the membership was valid for a year from upto Jan 15, 2018 & the firm was to provide 21 profiles to the complainants, thus the complainants asked the firm to provide the match from Canada or America but the firm started sending certain profiles which were not satisfactory & suitable.

The complainants sent several e-mails to the firm representatives but they failed to give any satisfying reply.
Jagmohan & Harvinder also alleged that the firm also didn’t take any effective step to arrange any meeting with the interested party selected by them out of the profiles forwarded.

Thus, on April 9, the couple filed a formal complaint at the forum.

The Wedding Wish, in reply, submitted that no cause of action has accrued to the complainants to file the complaint as the son of the complainants has signed the service agreement with their firm & they have provided the desired profiles to the son of the complainants according to the service agreement, & they provide suitable marriage profile to their prospective clients & works in consonance with the service agreement executed between them & their clients.

At no point of time they had assured the client about 100% success in their matrimonial prospects, & they even provided additional profiles to the complainant & that too without any extra charges, the firm said.

The forum, after hearing to the arguments, held that the firm have not only failed to arrange the meetings of the complainants with the interested parties whose profiles were selected by the complainants but also failed to provide information to them despite various requests.

The unsuitable profiles suggested by the matrimonial site were nothing but a waste for the complainants. All this has not only wasted the precious time of the complainants but also caused them gross mental agony & physical harassment.

The Consumer forum, thus, directed the firm to refund Rs 57,500 with 9% interest from Nov 26, 2016, & to pay Rs 10,000 as compensation & Rs 5,500 as cost of litigation to the complainant.


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