Chennai, February 2016: SpiceJet has been directed to pay a compensation of Rs. 12,500, besides refunding the price of the air ticket from Chennai to Delhi to a passenger who missed his fight because the boarding gate number was not mentioned on his ticket.

The Chennai District Consumer Disputes Redressal Forum (South) passed the order on a compliant preferred by Thomas Findo, an accountant and Managing Director of a private firm.

Findo had booked a round ticket from Chennai to Delhi on the private airline paying Rs. 12,293, as he had to attend a meeting at the national capital. He submitted that he had reached the airport well in time, and checked in. The airline staff had issued him a boarding pass which had his seat number, but not the gate number. He had been told to wait near Gate 6. While he was waiting, he had talked to the staff twice about the departure point, but each time, was told to continue waiting there.

Ultimately, the airline used a different gate for boarding, of which he was unaware, and he missed the flight. When he asked to be accommodated on another flight, he was asked to pay Rs. 21,000 because he had missed the flight.

Findo said he had suffered “tremendous mental agony and professional loss”, so much so that his “reputation was spoilt.“

He moved the Forum saying the airline was guilty of unfair trade practices and sought compensation along with refund of the fare.

Despite being issued a summons, the airline did not appear before the Forum, nor did it produce evidence to counter Findo’s claim.

A Forum bench satisfied itself, from a perusal of submitted evidence, that the boarding pass did not have a gate number, and accepted that Findo had suffered professional loss because of missing the flight. It directed SpiceJet to pay Rs. 10,000 for deficiency in services along with Rs. 2,500 as litigation expenses, and also refund Rs. 6,146 which was the fare from Chennai to Delhi.


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