A District Consumer Disputes Redressal Forum has found HTC India Pvt. Ltd. and one of its service centres guilty of negligence and deficiency in service, and directed them to pay compensation to an aggrieved customer, as well as refund the cost of a mobile handset he had purchased.

Gulshan Kumar submitted that he bought an HTC phone, paying Rs. 16,000, only to find that it developed a technical fault a few months later. He sent it to a service centre, and was told that the handset would have to be sent to the company for repairs, and that the company would bill him for the same.

However, the phone was still under warranty, and so Kumar refused to pay the bill amount of Rs. 7803. Consequently, the handset was not returned to him.

“The complainant is entitled to Rs 16,000 as cost of mobile handset. He is also entitled for compensation for mental agony, pain, harassment and litigation expenses,” the Forum said.

Neither HTC nor the service centre denied Kumar’s claims.

Source: http://www.business-standard.com

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