A customer who found a piece of glass in a bottle of medicine he had purchased from a pharmacy has been awarded a compensation of Rs. 10,000 by the District Consumer Disputes Redressal Forum, Krishnagiri.

The complainant, P. Saravanan sent a legal notice to the medical shop from which he had purchased the syrup bottle, and the Mumbai-based pharmaceutical company which manufactured the medicine.

After the pharmaceutical company’s representative inspected the bottle, the firm had promised to replace it.
However, this was not done. Further, the pharmacy did not respond in the matter at all.

Aggrieved, Saravanan moved the forum seeking not only compensation but litigation charges as well.

The Forum agreed there was deficiency in service on the part of the medical shop and the pharmaceutical company and directed them to reimburse Saravanan the cost of the syrup bottle and also pay him Rs. 2000 as litigation costs.

Source: http://www.thehindu.com

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