New Delhi, July 2016: Airline passengers who find that their flights have been cancelled can now look forward to at least monetary compensation. Under a new directive from the Ministry of Civil Aviation, if an airline cancels a flight without making alternate arrangements within two hours, it will have to pay the stranded passengers compensation of up to Rs. 10,000, plus the ticket fare.

Passengers who are denied seats due to overbooking will now be eligible to get up to 400% of the ticket fare as compensation, under the new guidelines.

The relief will be available for passengers on scheduled as well as non-scheduled flights, and also on foreign carriers operating in India.

According to an official circular, airlines are mandated to inform passengers about cancellations of flights at least two weeks before the scheduled time of departure and arrange alternate flight or refund as acceptable to the passenger. It says, “In case the passengers are informed of the cancellation less than two weeks before and up to 24 hours of the scheduled time of departure, the airline shall offer alternate flight allowing them to depart within two hours of their booked scheduled time of departure.”

However, to avail the refunds or compensation, the passengers are required to provide adequate contact information while booking the tickets.

These guidelines will come into force from 1st August.


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