K K George of Kerala, who bought a BSA electric scooter and failed to get after-sales service has been awarded a compensation of Rs. 25,000 plus costs by the Kerala State Consumer Disputes Redressal Commission.

George bought the scooter from Thrissur-based SSA Motors, a dealer of BSA Motors, Chennai, a unit of Tube Investments of India Ltd. He paid Rs. 36,500 for the new vehicle, but within a few months, it developed problems.

When George approached the dealer for repairs, SSA Motors declined to attend to the issue, saying they had discontinued the dealership.

George approached the Thrissur District Consumer Disputes Redressal Forum. Neither the dealer nor the company was represented, and the Forum granted him a compensation of Rs. 10,000 and Rs. 1000 as costs. George then appealed to the State Commission for a higher compensation.

The State Commission felt Rs. 25,000 was a reasonable amount as compensation, with an additional Rs. 1000 as costs, apart from the Rs. 1000 already granted by the District Forum. Once the compensation is paid, George has to return the scooter to the dealer.

Source: http://timesofindia.indiatimes.com


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