Cancellation of domestic air tickets will no longer be a flat Rs 3,000. Indian airlines said that their cancellation charges will be Rs 3,000 or base fare plus fuel surcharge per passenger, whichever is lower. This will come as a relief to the customers.

The decision came after the Directorate General of Civil Aviation (DGCA) asked the airlines to provide data on cancellation charges. According to the rules, the cancellation charges should not exceed the base fare and fuel surcharge,

Minister of State for Civil Aviation Jayant Sinha earlier raised concern over the flat Rs 3,000 domestic cancellation fee being extremely high.

The new rule will be a relief for those customers who buy cheap air tickets by booking them well in advance but end up losing a huge sum of money if they decide to cancel the tickets and are unable to travel.

Further, if an air ticket was bought from an online portal then the customer had to pay additional cancellation fees to the portal. This would often leave travellers with very little refund or no refund at all.

The government is also working on a ‘passenger bill of rights,’ in an attempt to guide flyers on their rights and duties.

Courtesy: DGCA

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