The Telecom Regulatory Authority of India (TRAI) will enforce its regulation making telecom operators liable to pay penalty for call drops. Union Telecommunications Minister Ravi Shankar Prasad made this assertion in the wake of the Delhi High Court upholding the TRAI directive.

The directive makes it mandatory for cellular operators to compensate customers for call drops, effective from January 1, 2016. It was dismissing a batch of writ petitions filed by the GSM industry body COAI and several teleocm operators, including major players like Bharti, Airtel and Reliance.

Telecom operators say if the penalty is levied, they will have to pay around Rs 1,000-1,500 crore, but TRAI says if the networks are improved, the outgo should not be more than Rs. 800 crore.


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