The District Consumer Dispute Redressal Forum here has absolved online shopping website Amazon of responsibility for a defective HTC mobile phone bought using its services.

Surendra Nandu Desai implicated the website, as well as HTC Mobiles India and Green Mobiles, the store which supplied the handset, in his complaint.

Desai submitted that he had bought an HTC Desire 816+G OctaCore Q phone paying Rs. 15,699. He had spent an additional Rs. 1000 for a screen guard and back cover. However, within a few days the phone developed a defect.
When contacted, HTC Mobiles asked him to take the handset to the nearest authorized service station. Since the problem could not be resolved, Desai wanted a refund of the entire amount he had spent, as well as a sum of Rs. 5000 as compensation for the mental agony and inconvenience he had been put to.

While HTC Mobiles and Green Mobiles were not represented at the hearing, Amazon appeared, and sought deletion from the suit claiming that it was neither a necessary nor proper party.

After going through the evidence, the court found that as an online marketing website, Amazon had nothing to do with the quality of the products that were sold using its services.

However, the Forum fastened liability on both HTC Mobiles India and Green Mobiles in the case.


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