Since its inception CAI has been active in representing the interests of the consumer. Following a policy of organic growth, CAI has achieved remarkable success in its goals.

Over the past 15 years, CAI has filed 200 petitions before the District Consumer Disputes Redressal Forum and State Consumer Disputes Redressal Commission. Over the same period, CAI has handled more than 15000 complaints (based on an average of enquiries and complaints received per day); of these 95% have been settled by arbitration. Two percent decided to take legal action after receiving advice from CAI and were represented by lawyers in the Consumer Forum.

Recognizing the need for expert guides that can help consumers, we have published a number of “how to” user guides. We have conducted a number of seminars. Please contact us if you would like to suggest new products and services you want covered.

Our Publications

Consumers Guide to Patients Responsibilities and Rights in Hospitals
Consumers Guide to Diagnostic Medical Tests
Consumers Guide to Gold Jewelry Purchase in English and Tamil
Consumers Guide to the Consumer Protection Act in English and Tamil
Consumers Guide to Life Insurance
Consumer’s Guide to Safe Driving
Consumers Guide to Child Health
Consumers Guide to Safe Driving in Tamil
Ten Handy guides for Consumers in English
Ten handy Guides for Consumers in Tamil
Choose the best guide
a compendium of our Comparative Test Reports.

CAI also regularly publishes the Consumers Digest, a quarterly magazine offering advice and information on consumer related issues.

Our seminars

Under the Responsibilities and Rights Series Seminars were held on the following subjects, where an average of 120 persons participated actively in each seminar.

Consumer Protection Act
Misleading Advertisements
Pension Funds
Motor Insurance
Medical Insurance
Vehicle Safety
Rational Use of Drugs
Patients Rights in Hospitals
Weights and Measures
Traffic Management in Chennai
Safety in Cinema Theatres
Hallmarking of Gold
Consumer Product Safety
Mass Transportation in Chennai
Helmets and safety
Curbing adulterartion in petroleum products
Curbing adulteration in Food Safety
Children’s toys – How safe are they?

Guide to approaching a consumer court

India's first practical guide to resolving your complaints by approaching consumer court. Guidance
Customer Complaint


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